Fixing an iPhone that Won't Force-Restart

Fixing an iPhone that Won't Force-Restart

Step 1: Connect your iPhone to a computer. If your iPhone gets hung up on the Apple logo or a solid-color screen when forcing it to restart, you can try using your PC or Mac to repair it without losing data. Start by connecting the iPhone to the computer using its charging cable.

Step 2: Open Finder (Mac) or iTunes (PC). If you're using Mac Catalina or later, click the two-toned face on the Dock to launch Finder. If you have Windows or an earlier version of macOS, open iTunes from the Start menu or Applications folder.

Step 3: Locate your iPhone. If you're using Finder, click your iPhone's name in the left panel under "Locations." If you're using iTunes, click the button with an iPhone icon near the top-left corner of the app (to the right of the drop-down menu).

Step 4: Put your iPhone into recovery mode. The steps to do this vary by model:

Models with Face ID: Press and release the Volume Up button, then press and release the Volume Down button. Press and hold the button on the top edge until your iPhone restarts in recovery mode.

• iPhone 8 or Later: Press and release the Volume Up button, then press and release the Volume Down button. Press and hold the button on the right side until the iPhone boots into recovery mode.
• iPhone 7/7 Plus: Press and hold the top button (or right-side button on some models) and the Volume Down buttons at the same time. Lift your fingers when the phone boots into recovery mode.
• iPhones with Home buttons, iPhone 6, and earlier: Press and hold the Home button and the top (or right-side) buttons at the same time. Lift your fingers when the recovery mode screen appears.

Step 5: Click the Update button on your computer. This button is on the pop-up message that appeared in Finder or iTunes when the iPhone went into recovery mode. Choosing this option attempts to repair iOS without deleting your data.

• If this process fixes the iPhone, it will restart as normal.
• If it takes longer than 15 minutes to download the update, the iPhone will exit recovery mode automatically. In this case, repeat Step 4 to get back into recovery mode and then try again.
• If updating the iPhone was successful but you still can't use it, you may have success with a factory reset. Just repeat this method and select Restore instead of Update. This will erase all of the data on your iPhone, so do this as a last resort.

Step 6: Contact Apple Support if your iPhone still won't restart. Apple recommends contacting their support team if you continue to experience any of these issues: The screen remains black or another solid color, the screen comes on but the iPhone won't respond to your touch, or the iPhone remains stuck on the Apple logo.

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